Support Policy Page

Support Privacy Policy

At FARAS, we are committed to protecting your privacy — not just while you shop, but also when you reach out to our support team. This Support Privacy Policy explains how we collect, use, and safeguard your personal information during support interactions.

1. Information We Collect During Support

When you contact FARAS Support, we may collect the following personal data:

Your name

Email address

Phone number

Order number or transaction ID

Communication details (your message or concern)

Attachments (if any, like product images, receipts, etc.)

This information is used solely for the purpose of resolving your query or concern.

2. How We Use Support Information

We use your information to:

Verify your identity and order details

Respond to inquiries and provide requested assistance

Track and manage support requests for quality assurance

Improve our customer service experience

Identify trends or recurring issues

We do not use support data for marketing unless you explicitly opt-in.

3. Confidentiality and Data Sharing

Your support interactions are kept confidential. We do not sell, rent, or trade your personal data. Limited information may be shared with internal departments (like shipping or billing) or trusted third-party service providers only when required to resolve your issue.

All such entities are contractually bound to keep your information secure and confidential.

4. Communication Security

All support channels (email, chat, contact forms) are protected through secure servers.

We recommend not sharing sensitive information like full credit card numbers via email or chat.

5. Retention of Support Data

We retain support records only as long as necessary to fulfill the purpose of the communication or as required by law. You may request the deletion of your support history at any time (unless legally obligated to retain it).

6. Your Rights

You have the right to:

Access your support-related data

Request correction or deletion

Withdraw consent at any time

To exercise these rights, email us at talk.faras@gmail.com

7. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page with the updated effective date.

8. Contact Us

If you have questions about this Support Privacy Policy or how your information is handled during support communications, please contact us:

Email: talk.faras@gmail.com